When I scroll tthrough the list of docs on in Google Drive through the Print section of the app on the my AltaLink C8070 many are greyed out, even MS doc types, and when I try to print an available MS doc or xks it throws an error. This does not seem to happen in other apps.
Solved! Go to Solution.
Thank you for the message.
We aren't seeing similar issues here. I am able to select and print .doc, docx, xls, xlsx, tiff, pdf, .ppt, etc.. files. Files that I'm not allowed to select, cannot be printed at the device or are files that I do not have permission to access, are not selectable/are greyed out. A couple exmaples of file formats that cannot be printed are; .msg, .mpp, zip file.
The Connect for Google Drive app and/or the custom Google Drive apps do not currently support Google Docs. They will be greyed out and not selectable at the device. We are working on a resolution for this that should be available in the first quarter of 2019.
Back to your failed print error, though, you mentioned that this same file successfully prints from other apps. Does it also successfully print on other devices (ie; ConnectKey or VersaLink devices)? Would you be willing to share the file privately (email@example.com) so that we can investigate the issue further?