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Jbowman New Member
New Member

Connect for Microsoft 365 2.0, the app cannot connect to the network

Just installed the 2.0 app (trial) on our demo.  I have many other apps, including the earlier version of Connect to Microsoft 365 that connects without a problem.  I have reinstalled with no joy.  Any ideas?  Is this perhaps a trial issue? I am loading it on an Altalink C8070.  Is there a particular firmware version needed?

Thanks, Jim

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5 Replies
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Xerox Employee XAS-Moderator
Xerox Employee

Re: Connect for Microsoft 365 2.0, the app cannot connect to the network

Please provide an image of the error. Did you try and reinstall the app. Does it happen to any of th eother apps on the device?

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Jbowman New Member
New Member

Re: Connect for Microsoft 365 2.0, the app cannot connect to the network

The image on the UI is on a black screen that says "The app cannot connect to the network."  Today the message has changed to "An unknown error occurred."  That is the limit of the message.  All of the other apps connect to the Internet with no problem.  Please not the the first message uses "network", not Internet.

I did reinstall the app from AppGallery.

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Xerox Employee XAS-Moderator
Xerox Employee

Re: Connect for Microsoft 365 2.0, the app cannot connect to the network

a fix has gone in that might be related to your issue. Please reinstall the app and see if it works. If not please let us know.

Thanks

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lgratero New Member
New Member

Re: Connect for Microsoft 365 2.0, the app cannot connect to the network

Hi, I'm the same problem with several apps. We are working with version 38.52.1 on our B405.  The same error happen on a C7025 recenty updated.

If you do a network trace then you could see that the devices connect to a site, I suppose relation with Xerox App.

Regards

Luis Arturo

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Xerox Employee XAS-Moderator
Xerox Employee

Re: Connect for Microsoft 365 2.0, the app cannot connect to the network

Could you please try uninstalling and reinstall as we put in a fix last week. If after you are still seeing the problem please provide a trace.

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