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Reproman1984
Frequent Contributor
Frequent Contributor

Connect for Microsoft 365 on WorkCentre 7970

I'm having issues getting this working with Workplace Cloud SSO.

The user can log in via card swipe to WPC fine. When the app is selected, the screen goes blank. If I restart the device, it works once then after the user logs out, the same blank screen on the next attempt.

Also doing the same with OneDrive app.

Upgraded to software version 073.200.030.30710

Any ideas?

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2 Replies
XAS-Moderator
Xerox Employee
Xerox Employee

Re: Connect for Microsoft 365 on WorkCentre 7970

Could you please check on the CWIS under Support -> Troubleshooting  to see if you have a Network Troubleshooting tab. If you do, please select "Start Session Now" and then attempt to open the app. Once it gets to the issue you are seeing, select Stop Session. Download and then send to xerox.app.gallery.feedback@xerox.com with a title of Forum Connect for Microsoft 365 issue on 7970.

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Knightt
New Member
New Member

Re: Connect for Microsoft 365 on WorkCentre 7970

From 365 Manager

Choose exchange

Choose mail flow

Click on connectors follow the PDF from here McDVOICE

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