cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Moderator XAG Admin
Moderator

Connecting to Office 365 is currently not functioning properly.

We are currently experiencing some connection issues with our Print and/or Scan to Office 365 apps. 

 

We are investigating the cause and will post an update when the apps are available again. 

 

Our apologies for any inconvenience. 

XAS Moderator

0 Kudos
5 Replies
Eastcoastrob
FreeFlow User

Re: Connecting to Office 365 is currently not functioning properly.

Any update or eta on when a fix might be available?

0 Kudos
nisa25 New Member
New Member

Re: Connecting to Office 365 is currently not functioning properly.

Hi,

 

Has there been any update for this? My company purchased a Xerox printer specifically for this feature and it has not worked the whole time we've had the printer.

 

Thans,

Nisa 

 

0 Kudos
Xerox Employee XAS-Moderator
Xerox Employee

Re: Connecting to Office 365 is currently not functioning properly.

Hello. 

We have an active ticket open with Microsoft and are working directly with their support.

Unfortunately, I don't not have an outlook for when a fix might be available yet.  I will update this post as soon as we have that information. 

Thank you, 

XAS Moderator

0 Kudos
Moderator XAG Admin
Moderator

Re: Connecting to Office 365 is currently not functioning properly.

Hello. 

Just wanted to post a quick update. 

We are currently still working to resolve this issue and hope to have a resolution soon.  

I will update this post when we have more information to share. 

Thank you! 

XAS Moderator

0 Kudos
Moderator XAG Admin
Moderator

Re: Connecting to Office 365 is currently not functioning properly.

Hello!  

The connection Office 365 has been resolved. 

App suport for Office 365 with Azure is now available in App Gallery.

The Gallery has a new URL (although, the old URL will redirect): appgallery.services.xerox.com.  The process to log in has changed slightly.  You should use your account email address in place of your UserID.  It is also recommended that you reset your password if you have any trouble logging in.

One you have logged into the Gallery, you will find the apps under the Cloud Storage category.  They have new names:  Connect for Microsoft Office 365 and Connect for Microsoft OneDrive.

The apps are not longer combined (Team Sites and My Sites) under a since Office 365 app. The OneDrive app allows users to connect with either a Buisness or Personal account from the same app.  The account that you log in with will determine what content is displayed.

The apps require devices to be a specific software version. If the apps detects that an software upgrade is required, a message will display prompting you to install the device update.  The message includes information on where to download the release. 

Please go ahead and give the apps a try.  We welcome feedback on your experience. 

Thank you, 

XAS Moderator

 

0 Kudos