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New Member
New Member

Customer is using complex passwords, scan app not work if password for SMB destination like !$%&?")g

Error Message.PNG

 

Device problem escalation 91651 decline Reason: App/3rd party Issue

Error happens also if you only configure a single "&" as password any other character works.

From the customer response understood that scan job is failing when &(amp) character is used for SMB password for templates created only through scan app on the appstore. Template created through device address book works fine with &(amp) character. So, issue is with scan app and not with C405 device.

Xerox scan app from app gallery is in use for that and will prompt the attached error if you click on SCAN.

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Xerox Employee
Xerox Employee

Re: Customer is using complex passwords, scan app not work if password for SMB destination like !$%&

Thank you for bringing this to our attention. This is a valid bug that we have written up and will be fixed in the next release of App Gallery.

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