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ciphervine New Member
New Member

Dropbox App Certificate Error on Versalink C405 - Unable to Reach Login Screen

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Hello, we are experiencing an error with the Dropbox app on a Versalink C405.

We were able to use Dropbox before with no issues, but now we get an error when tapping the app from the main menu. 

The error text is: Certificate Error   A certificate verification has failed. <https://dropboxcaptcha.com/>

This happens upon app launch, before the login screen loads. I have attached a screenshot.

Please advise!IMG952522.jpgDropbox Cert Error

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8 Replies
Xerox Employee XAS-Moderator
Xerox Employee

Re: Dropbox App Certificate Error on Versalink C405 - Unable to Reach Login Screen

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Hello.

Thank you for the message.

We are aware of this issue and have investigated the cause.  We believe that a change was made recently on the Dropbox side that now requires a certain device side setting.  The fix will require a device software fix/upgrade to resolve the problem.  I don't have an outlook for when this might be resolved, but we are working with the device development team to have a fix available as soon as possible.  

Please check back here for updates on this topic.

Thank you,

XAS Moderator

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Xerox Employee XAS-Moderator
Xerox Employee

Re: Dropbox App Certificate Error on Versalink C405 - Unable to Reach Login Screen

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Hello. 

This issue has been resolved.  Please go ahead and give the Dropbox app a try on your VersaLink device. 

Please let me know if you continue to see issues launching the app.  We will investigate. 

Thank you, 

XAS Moderator

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ciphervine New Member
New Member

Re: Dropbox App Certificate Error on Versalink C405 - Unable to Reach Login Screen

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We are out of the office for the weekend, but we will check as soon as we get in on Monday.

Thanks!

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Xerox Employee XAS-Moderator
Xerox Employee

Re: Dropbox App Certificate Error on Versalink C405 - Unable to Reach Login Screen

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No worries. No rush at all. 

Just let us know if you are still seeing errors when you have a chance to take a peek at the app.  We'll take another look from our side. 

Thanks so much!

XAS Moderator.

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ciphervine New Member
New Member

Re: Dropbox App Certificate Error on Versalink C405 - Unable to Reach Login Screen

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We are now able to reach the Dropbox login screen. However, when we submit the login creds, the processing circle indicator just spins endlessly.

Please let us know if you have any advice.

Thanks!

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Moderator XAG Admin
Moderator

Re: Dropbox App Certificate Error on Versalink C405 - Unable to Reach Login Screen

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Hello. 

We did see the same thing, initially, with our testing after the issue was resolved.  We closed out of the app and selected the Reset button.  We also rebooted the device and the app is working for us now.  

If you have a chance, could your try resetting the device?  If that does not help, then try the reboot.  

I just rechecked the Dropbox app on our devices here and the app is up and running.  I was able to successfully log in.  

If neither of the suggestions above are helpful, please let me know and I will see if there are other options to try. 

Thank you, 

XAS Moderator

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ciphervine New Member
New Member

Re: Dropbox App Certificate Error on Versalink C405 - Unable to Reach Login Screen

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Hi. We reset and restarted the machine, and that appears to have worked. We are now logged into the Dropbox app. Thank you for your help with this!

I will mark this thread as solved.

Thanks again!

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Moderator XAG Admin
Moderator

Re: Dropbox App Certificate Error on Versalink C405 - Unable to Reach Login Screen

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Fantastic!  That is great news! 

I'm glad that the Dropbox app is back up and running now!  

As always, just let me know if you run into any trouble or if you have additional questions.  I'm always happy to help. 

Thank you, 

XAS Moderator

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