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Moderator
Moderator

Dropbox App is currently unavailable

The DropBox App is currently unavailable, Xerox is working with Dropbox to resume support for this App.

Thanks,

XAG Admin

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8 Replies
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New Member
New Member

Re: Unable to login to Dropbox

Xerox Versalink B405 we are having trouble logging in to dropbox the word "email" stays there underneath email being typed also password and will not let us log in. Any solutions?
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New Member
New Member

Re: Unable to login to Dropbox

Good morning, Just reaching out to see if there is an ETA on when Connect 2.0 Dropbox plans to be back in the Gallery?

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Xerox Employee
Xerox Employee

Re: Unable to login to Dropbox

Unfortunately we haven't been given an outlook of when this will be fixed. We will post as soon as we know. Sorry for any inconvience this might be causing.

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Technical Escalation User
Technical Escalation User

Re: Unable to login to Dropbox

Has the Dropbox 2.0 been removed from the Galary temporarily? We have a few customers that have purched it, and now get a permission issue even at the Galary site trying to view the installed app.

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Xerox Employee
Xerox Employee

Re: Unable to login to Dropbox

Correct we have pulled the app from the gallery until the issue has been fixed. We do not want anyone else purchasing it and having the problem. 

 

Sorry

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New Member
New Member

Re: Dropbox App is currently unavailable

I worked with our vendor IT support on this for a while today, neither had any idea the app didn't work.  Any way to be notified when it is corrected so we can begin using it again?  This is a huge productivity issue for us and was one reason we chose to go with Xerox when we purchased this copier.

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New Member
New Member

Re: Dropbox App is currently unavailable

Is there an update on when an update will be made and the Dropbox app is available again? I saw that an update for the O365 app is expected for mid-June. Thank you.

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Xerox Employee
Xerox Employee

Re: Dropbox App is currently unavailable

We are working the final part so that we can get it back in the gallery. We are looking to have it by the end of the month. It has taken longer then expected as the fix will require a device firmware upgrade along with the new app so we want to make sure everything is ready together.

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