cancel
Showing results for 
Search instead for 
Did you mean: 
PHJ
New Member
New Member

Error : "App extension cannot load contact the app vendor" with Info App installed via USB

Hello,

We have installed the Info app via USB on a test device and we received the following error :
"App extension cannot load contact the app vendor. Device cannot contact the remote server"

We assume that the connection is blocked on the customer's network but we can't find the URL the device is connecting to. Can someone please advise how we can verify the link so we can add this to the customer's proxy ?

Thank you !

Phil

0 Kudos
2 Replies
PHJ
New Member
New Member

Re: Error : "App extension cannot load contact the app vendor" with Info App installed via

Update ...

We have captured a Wirshark trace but can't find an outgoing communication from the device to an external server.

So question is where the app is trying to connect to when it generates this error ?
And also what would be the trigger to generate this error ?

Phil
0 Kudos
XAS-Moderator
Xerox Employee
Xerox Employee

Re: Error : "App extension cannot load contact the app vendor" with Info App installed via

please check that your dns is setup correctly. 

0 Kudos