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Eastcoastrob
FreeFlow User

Getting paid app to work

I purchased a license of the Billboard app since my trial of it had expired. I got to the end of the transaction and clicked Done at which point the  screen went grey and a white wheel spun until my account timed out. I went to the machine and it says that the tial has expired and to go to the gallery on the web to buy it. It says the same thing when I go to the gallery on the mfp and tap How to Buy. I thought maybe I needed to uninatall the trial in order for the full version to work so I did but now I can;t reinstall without paying again. There is nowhere in the system where I can see my purchase histoy and nowhere where I can see a 1 device credit for Billboard.

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7 Replies
Moderator XAG Admin
Moderator

Re: Getting paid app to work

Hi Rob, 

It looks like the order did complete successfully. When you login to the account you used to purchase the app and then click on the Billboard App, it should show the device that you purchased the app for and say "Not Installed" and then allow you to reinstall the app. Please let us know if you are not seeing this.

Thanks,

XAG Admin

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Eastcoastrob
FreeFlow User

Re: Getting paid app to work

The purchase did go through. I got an email confirming it. When I click the app I see 2 categories of devices: Installed On and Trial Expired.

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Eastcoastrob
FreeFlow User

Re: Getting paid app to work

Any update? I'm dead in the water here.

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Moderator XAG Admin
Moderator

Re: Getting paid app to work

Hi Rob, 

Does the "Installed On" section display the devices that you were trying to purchase the app for? They should be displayed and then you should just need to click the Reinstall icon next to the devices to install the app on the device. If this is not what you are seeing in your account, please let me know.

Thanks,

XAG Admin

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Eastcoastrob
FreeFlow User

Re: Getting paid app to work

It's not in the list at all. It was listed under "Trial Expired" so I uninstalled it thinking I could just reinstall now that I had paid but no such option appears to be available.

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Eastcoastrob
FreeFlow User

Re: Getting paid app to work

Any progress?

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Xerox Employee XAS-Moderator
Xerox Employee

Re: Getting paid app to work

Hi, Rob. 

Would you mind sharing the email address for the account that purchased the app and the IP address for the device that the app should be installed on, please?  

We need to do some checking on our backend to see what's happening here.  We'll need this information to check the records.  If you wouldn't mind sharing this information, you can send it privately to the feedback email address:  xerox.app.gallery.feedback@xerox.com

Our apologies. This is taking some time to figure out. We've not come across this scenario before, so we need to do a little extra digging. 

Thank you. 

XAS Moderator

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