Error adding devices to app gallery on 7970 device

[OllieCobb]

can't be too sorry because I'm using the 6515, =(((

[XAS-Moderator]

Hello. 

Unfortunately, the 6515 device is not EIP enbabled and is therefore not supported.  The App Gallery requires EIP. 

Now with that said, there have been other posts regarding this topic and we have escalated to the 6515 Device team that people would like the device to be EIP Enable.  I do not have any outlook for 6515 device changes at this time, but please feel free to check back here for updates.  

Sorry for any inconvenience.

Thanks you, 

XAS Moderator

[djaylulu]

I am having problems adding my device to the app gallery page.

I bought the Workcentre 6515 and set everything up but no matter what I try I get the device does not exist is not on or is not a MFD so I cant get apps to download to the device.

Any ideas?

[4gieldypaliw]

Thank you, this turned out be helpful also for me! I like your Xerox's way of communication. 

Greetings 

[AlanU54086-xrx]

We uninstallated and reinstalled the Xerox App Gallery and even that wasn't showing up on the LUI.  However, the next day, I reinstalled Xerox App Gallery once more and at that point, it installed properly and displayed on the LUI.  I then was able to successfully add different applications and the icons all showed up on the LUI.  It was odd behavior after the install but it all seems to be working properly now.

Thanks,

Al

[XAG Admin]

Hi, Al. For the 7970 Device, can you verify that the Admin credentials for this device are entered properly. I you've not done this before follow these steps: go to the Devices tab. from the Web interface, can you select the Devices tab, select the Edit button associated with this printer. On the popup window, reenter the Admin Username and Password. Save the changes and then retry the App. installs? As for the icon not displaying in the LUI when installing locally, I'm not sure what is causing this. Can you let me know what software/firmware version is installed, please? Did you try resetting/rebooting the device? A reboot should not be necessary, but it may help if the device happened to get into an unknown state.. I will attempt to recreate this in our lab. Please let me know if you still experience install or icon display issues. Thanks!

[AlanU54086-xrx]

When attempting to add Xerox App Gallery apps Print and Scan from Dropbox or Print and Scan from GoogleDrive using the web interface on a 7970 device, I receive an error:  "Device username and password invalid".  When I login at the device and attempt an install, the app appears to install correctly but it never shows up as an icon on the home screen.  We did actually notice the DropBox app listed under Weblet Management on the WebUI but not the Local UI.

We were able to install the DropBox app successfully on a 7845 device.  The icon did show up on the main screen and work.

Any ideas?

Thanks,

Al Dawson

[XAG Admin]

Please take a look at the Xerox App Gallery FAQs at this link: http://www.support.xerox.com/support/xerox-app-gallery/support/enus.html

Or visit our online knowledge base at http://www.support.xerox.com/support/xerox-app-gallery/. The Documentation tab has links to download User Guides and Quick Start Guides.