Is Scan to Cloud App down?

[Reproman1984]

Is it down today in the UK?

I have tried it on 3 devices none of them are working , all running the latest version.

[GaryAXAEZC-AA · Accepted solution]

I have upgraded to 4.0.1 and that appears to have corrected the issue. Thanks you for the reply.

[XAG Admin]

What version of the Scan to Cloud email app are you using? If you have not already upgraded to the latest version (4.0.1) I recommend doing so as the email service the app is using has changed and the 3.0 version will no longer be supported in the future.

[GaryAXAEZC-AA]

It appears the Scan to Cloud App is not working. The scan shows completed on the touch screen but never appears in the senders email box. I have checked spam and deleted folders. I have even done a message trace on the receiving email server and it does not show it ever arrives. Does anybody have an update on this?