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GaryAXAEZC-AA
Agency Analyst
Agency Analyst

Is Scan to Cloud App down?

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It appears the Scan to Cloud App is not working. The scan shows completed on the touch screen but never appears in the senders email box. I have checked spam and deleted folders. I have even done a message trace on the receiving email server and it does not show it ever arrives. Does anybody have an update on this?

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2 Replies
XAG Admin
Moderator
Moderator

Re: Is Scan to Cloud App down?

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What version of the Scan to Cloud email app are you using? If you have not already upgraded to the latest version (4.0.1) I recommend doing so as the email service the app is using has changed and the 3.0 version will no longer be supported in the future.

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GaryAXAEZC-AA
Agency Analyst
Agency Analyst

Re: Is Scan to Cloud App down?

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I have upgraded to 4.0.1 and that appears to have corrected the issue. Thanks you for the reply.

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