I can pass this request along to the folks who can upgrade your account.
Can you confirm you account email address by sending your information to firstname.lastname@example.org, please?
As soon as I have your information, I will send the request to the appropriate group.
So how do we get changed to a Channel Partner? I have an Account, I have a subscription to Xerox Easy Translator, I do 2nd level support with it and yet can't install it on any device that hasn't had it installed before? I do not want to post my registered email on here.
please add my account email@example.com to the Channel Partner group.
I have a customer that purchased easytranslator and need to install for them asap. Please send an invite to firstname.lastname@example.org
I can pass along your request for a Channel Partner account to the group that can grant you access. They will review your request and will send you a Channel Partner account invitation via email. What email address should they send the invitation to?
Once your account is established, you can log in to the App Gallery web portal (http://appgallery.services.xerox.com) or use the app already installed on your device. Log in with your Channel Partner account and install the app on the devices. Please note, to do this you will need to have access to your customer's network (either connect using a VPN or be directly on site).
There is another option if having access to your customer's network is not possible. Once you have your Channel Partner account, you can invite your Customer to be subaccount (go to the Accounts tab when logged in as a Channel Partner). After you have added your Customer as a subaccount, you can share the app with them and then they can install the app from their own network.
I hope that this information is helpful, but please let me know if any questions come up along the way.
I have the same issue. I created an account at the local UI control panel. This is a new account that I created. When I login, the Channel Partners link is not avialble and the Xerox Easy Translator app is not available for install on my devices. What type of account is created at the Control Panel UI? It seems like by default the basic account type is created? How do we get that changed?
I am with one of the Xerox GIS core companies. How do I go about getting this level of access and how do we install this app for our customers?