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JRemesal Member
Member

Login error into the Print and Scan for Office 365 App

Dear Sirs,

We have installed the Print and Scan for Office 365 App in a WorkCentre 7830.

When we enter the username & password of our Office 365 account we always receive the same error message:

The username and / or password are incorrect.

We have checked that the WorkCentre connects correctly to Internet.

The firmware version of the WorkCentre 7830 is 073.010.147.07400.

Thanks in advance.  Best regards.

José A. Remesal

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23 Replies
Xerox Employee XAS-Moderator
Xerox Employee

Re: Login error into the Print and Scan for Office 365 App

Hello, Jose. 

 

Can can you confirm if you are using a Custom Domain Account for Office365? I suspect that the structure of the log in/account type may be where the trouble lies. 

 

 

If you are using the standard credentials provided by onmicrosoft.com (ie; username@onmicrosoft.com), the login process is straight forward.

 

If you are using a Custom Domain account, it's a little trickier.  You may need to provide the custom domain information in the login. The domain is typically the first part of the SharePoint online URL that you use (something like:  https://mydomain.sharepoint.com). 

 

If you'd like to share your SharePoint and OneDrive URLs and  your user ID (account email address) with us,  we can help determine what the structure of your login should be.   

 

Thank you, 

XAS Moderator

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JRemesal Member
Member

Re: Login error into the Print and Scan for Office 365 App

Hi,

 

We are using a credential provided by onmicrosoft.com, the account is username@xeroxalcala.onmicrosoft.com.

 

When you mention SharePoint and OneDrive URLs, how can we find these URLs?

 

Thanks a lot for your help.  Best regards.

 

José A. Remesal

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JRemesal Member
Member

Re: Login error into the Print and Scan for Office 365 App

Dear Sirs,

 

Someone that can help us with this problem?

 

Thanks in advance.  Best regards.

 

José A. Remesal

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Moderator XAG Admin
Moderator

Re: Login error into the Print and Scan for Office 365 App

Hi, 

 

To find the OneDrive and SharePoint URLs, 

1. Open a web browser, go to portal.office.com and login to your Office 365 account

2. Select OneDrive (Copy the URL that is in the address bar after clicking this link)

3. Go back to the main page and select SharePoint (Copy the URL that is in the address bar after clicking this link)

 

Thanks!

XAG Admin

JRemesal Member
Member

Re: Login error into the Print and Scan for Office 365 App

Hi,

 

When we enter into out Office 365 account we can select OneDrive, but SharePoint does not appear.

 

The OneDrive url is the following: https://xeroxalcala-my.sharepoint.com/personal/miguelaparisi_xeroxalcala_onmicrosoft_com/_layouts/15...

 

Our user id (account email address) is the following: miguelaparisi@xeroxalcala.onmicrosoft.com

 

Thanks in advance.  Best regards.

 

José A. Remesal

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Xerox Employee XAS-Moderator
Xerox Employee

Re: Login error into the Print and Scan for Office 365 App

Hello, Jose. 

 

Thank you for sharing the information with us. 

 

Have you tried logging in with the Domain added to the UserID? 

Can you please try:  xeroxalcala\miguelaparisi@xeroxalcala.onmicrosoft.com

 

Depending on how the account was set up, entering the domain may be required. 

 

Also, does the error occur for everyone or is it isolated to just a few account?

Have you tried logging into the Print and Scan for OneDrive app?  I'm just curious if the same error occurs with the OneDrive app as well.

 

Please let me know the outcome.  Did either option allow you to successfully login?

Thanks!

XAS Moderator

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Highlighted
JRemesal Member
Member

Re: Login error into the Print and Scan for Office 365 App

Hi,

 

We have tried access using xeroxalcala\miguelaparisi@xeroxalcala.onmicrosoft.com but we continue to receive the same login error.

 

We only have one account to access Office 365.

 

We have installed Print and Scan for OneDrive app, and when we have tried to access using the same account we obtain another login error:

 

onedrive.png

 

We have tried using miguelaparisi@xeroxalcala.onmicrosoft.com and xeroxalcala\miguelaparisi@xeroxalcala.onmicrosoft.com and the result is the same.

 

Thanks in advance.  Best regards.

 

José A. Remesal

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Moderator XAG Admin
Moderator

Re: Login error into the Print and Scan for Office 365 App

Hi José, 

 

I just want to clarify and make sure that you have tried the following options:

 

Login to the Print and Scan for Office 365 App

1. Install the Print and Scan for Office 365 App on to your device

2. Launch the App and enter your credentials using the following username: miguelaparisi@xeroxalcala.onmicrosoft.com

 

Login to the Print and Scan for Office 365 App

1. Install the Print and Scan for Office 365 App on to your device

2. Launch the App and enter your credentials using the following username: xeroxalcala\miguelaparisi@xeroxalcala.onmicrosoft.com

 

Login to the Print and Scan for OneDrive App

1. Install the Print and Scan for OneDrive App on to your device

2. Launch the App and enter your credentials using the following username: miguelaparisi@xeroxalcala.onmicrosoft.com

 

Login to the Print and Scan for OneDrive App

1. Install the Print and Scan for OneDrive App on to your device

2. Launch the App and enter your credentials using the following username: xeroxalcala\miguelaparisi@xeroxalcala.onmicrosoft.com

 

If you have not tried all 4 options above can you please give them a try? If you have tried them all, please let me know. 

 

Thanks!
XAG Admin

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JRemesal Member
Member

Re: Login error into the Print and Scan for Office 365 App

Dear Sir,

 

Sorry for the delay.

 

Please find below the results trying the 4 options:

 

Login to the Print and Scan for Office 365 App - ERROR

Launch the App and enter your credentials using the following username: miguelaparisi@xeroxalcala.onmicrosoft.com

 

1.png

 

Login to the Print and Scan for Office 365 App - ERROR

Launch the App and enter your credentials using the following username: xeroxalcala\miguelaparisi@xeroxalcala.onmicrosoft.com

 

2.png

 

Login to the Print and Scan for OneDrive App - ERROR

Launch the App and enter your credentials using the following username: miguelaparisi@xeroxalcala.onmicrosoft.com

 

3.png

 

Login to the Print and Scan for OneDrive App - ERROR

Launch the App and enter your credentials using the following username: xeroxalcala\miguelaparisi@xeroxalcala.onmicrosoft.com

 

4.png

 

Thanks in advance.  Best regards.

 

José A. Remesal

 

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