Login error into the Print and Scan for Office 365 App

[JuanA-Xerox]

Please, do you know if we have any news about this issue? I have same problem with two different customers and they are waiting a solution.

I opened a log reporting it and log was declined and closed by support team. They indicated to me to report it in this forum...

Thanks in advance

Juan

[XAS-Moderator]

Hello, Peter. 

I'm sorry to hear that you are having trouble logging into the app. 

Can you answer a couple questions? 

- Is everyone attempting to log into the app with the same Username format?  For example, domain\username vs. just using the username.

- For the folks that are having trouble logging in, could you please share their SharePoint and OneDrive URLs?  They can find this by logging into their Office 365 account and selecting SharePoint and OneDrive.  If they wouldn't mind sharing that URL and the username format that they are attempting to log in with, we might be able to determine if the login format is the culprit. 

- Would you mind sharing an email address for one of the user that log in is failing for, please?  If the Device serial number and the time of their last attempted log in is known, could you share that as well?  We might be able to use the information to search our logs for errors. 

Thank you, 

XAS Moderator

[Peter Szabo]

Dear XAS-Moderator,

we have a VersalinkC7025 MFP, and the problem is the same with "Print and Scan for Office 365" app. Is there any development to solve the problem?

We have some users who can log in the app, but most of the users can not, there is an error massage: The username and/or password incorrect.

Waiting for your response, best regards, Peter

[XAS-Moderator]

Hello, Jose. 

My apologies for the delay. 

We believe that the resolution for the issue requires a software solution.  This takes time to develop and test.  We have a release in QA and have discovered a few issues that we are working to resolved.  We are also looking for an easy solution for registering/approving the App at the company level.  We are getting closer, but still have some work to do on our side.  

Please feel free to check back anytime for an update.   I'd be happy to share any information available. 

Thank you, 

XAS Moderator

[JRemesal]

Dear Sirs,

6 weeks later we continue without a solution.

We have updated the Print and Scan for Office 365 App to the latest version (2.5) and the problem continues.

We cannot understand that nobody in Xerox can help us to solve this problem.

We cannot continue wasting time with this problem. Can anyone give us a solution? Or do we forget this app forever?

Regards.

José A. Remesal

[JRemesal]

Dear Sirs,

Any news regarding this problem?

Thanks in advance.  Best regards.

José A. Remesal

[XAS-Moderator]

Hello, Jose. 

Thank you trying the different login combinations. 

We are looking into the issue and will get back to you as soon as possible. 

Thank you, 

XAS Moderator

[JRemesal]

Dear Sirs,

I have changed the device language to English but the problem continues.

Error using miguelaparisi@xeroxalcala.onmicrosoft.com:

Error using xeroxalcala\miguelaparisi@xeroxalcala.onmicrosoft.com:

Please I need your help to solve this problem as soon as possible.

Thanks in advance.  Best regards.

José A. Remesal

[XAG Admin]

Thank you for giving all those a try! I noticed you're device is set to a language other than English, can you try changing the device language to English and then logging into the Print and Scan for Office 365 App using miguelaparisi@xeroxalcala.onmicrosoft.com as your username? We have seen other issues where the device language is a problem. 

Thanks,

XAG Admin

[JRemesal]

Dear Sir,

Sorry for the delay.

Please find below the results trying the 4 options:

Login to the Print and Scan for Office 365 App - ERROR

Launch the App and enter your credentials using the following username: miguelaparisi@xeroxalcala.onmicrosoft.com

Login to the Print and Scan for Office 365 App - ERROR

Launch the App and enter your credentials using the following username: xeroxalcala\miguelaparisi@xeroxalcala.onmicrosoft.com

Login to the Print and Scan for OneDrive App - ERROR

Launch the App and enter your credentials using the following username: miguelaparisi@xeroxalcala.onmicrosoft.com

Login to the Print and Scan for OneDrive App - ERROR

Launch the App and enter your credentials using the following username: xeroxalcala\miguelaparisi@xeroxalcala.onmicrosoft.com

Thanks in advance.  Best regards.

José A. Remesal