Thank you for giving all those a try! I noticed you're device is set to a language other than English, can you try changing the device language to English and then logging into the Print and Scan for Office 365 App using email@example.com as your username? We have seen other issues where the device language is a problem.
I have changed the device language to English but the problem continues.
Error using firstname.lastname@example.org:
Error using xeroxalcala\email@example.com:
Please I need your help to solve this problem as soon as possible.
Thanks in advance. Best regards.
José A. Remesal
Thank you trying the different login combinations.
We are looking into the issue and will get back to you as soon as possible.
6 weeks later we continue without a solution.
We have updated the Print and Scan for Office 365 App to the latest version (2.5) and the problem continues.
We cannot understand that nobody in Xerox can help us to solve this problem.
We cannot continue wasting time with this problem. Can anyone give us a solution? Or do we forget this app forever?
José A. Remesal
we have a VersalinkC7025 MFP, and the problem is the same with "Print and Scan for Office 365" app. Is there any development to solve the problem?
We have some users who can log in the app, but most of the users can not, there is an error massage: The username and/or password incorrect.
Waiting for your response, best regards, Peter
I'm sorry to hear that you are having trouble logging into the app.
Can you answer a couple questions?
- Is everyone attempting to log into the app with the same Username format? For example, domain\username vs. just using the username.
- For the folks that are having trouble logging in, could you please share their SharePoint and OneDrive URLs? They can find this by logging into their Office 365 account and selecting SharePoint and OneDrive. If they wouldn't mind sharing that URL and the username format that they are attempting to log in with, we might be able to determine if the login format is the culprit.
- Would you mind sharing an email address for one of the user that log in is failing for, please? If the Device serial number and the time of their last attempted log in is known, could you share that as well? We might be able to use the information to search our logs for errors.
Please, do you know if we have any news about this issue? I have same problem with two different customers and they are waiting a solution.
I opened a log reporting it and log was declined and closed by support team. They indicated to me to report it in this forum...
Thanks in advance
We have a solution that has been sent to QA. There were issues discovered during testing and we have found that to resolve one of them a Device side fix is required. The Device team is targeting a release in July that will include this fix.
Keep watching this forum. We will make an announcement when this is available.