Hello, JRemesal, double-check that the username and password entered into the app are correct. Ensure there are no typos or extra spaces. Verify that your Office 365 account is in good standing and that you can log in successfully through other Office 365 services. Although you mentioned that your WorkCentre connects correctly to the internet, ensure that it has a stable and uninterrupted internet connection. Check for any firewall or network configurations that might affect the app's communication with Office 365. As a proactive measure, consider checking for firmware updates for your WorkCentre 7830.
Sometimes, updating firmware can resolve compatibility issues. If the issue persists after performing the above steps, we recommend reaching out to Xerox customer support or the support forum you initially posted in for further assistance. They may be able to provide specific troubleshooting steps or guidance tailored to your device. We hope that by following these recommendations, you can successfully resolve the login error and use the Print and Scan for Office 365 App without further issues. If you have any additional questions or need further assistance, please feel free to ask.
You're having trouble logging in to the app, I'm sorry.
I have a couple of questions for you. Could you please answer them?
Does everyone use the same Username format when logging into the app? Using the domain/username rather than just the username is an example.
Would it be possible for you to share the URLs of SharePoint and OneDrive for those having trouble logging in? Logging into Office 365 and choosing SharePoint and OneDrive will provide them with this information. Hopefully we can determine if the login format is to blame if they would share the URL and username format they are attempting to use.
Could you please provide the email address of one of the users for whom login is failing? Also, if you know their last attempted log-in time and the serial number, can you share that? We might be able to find errors in our logs by using the information.
Thank you for the message.
Yes! We have updates to the Office 365 and OneDrive apps. We just released the new apps, along with an update to the App Gallery, a couple weeks ago. The apps are using a new API and a device SPAR upgrade is require. You should go to the Gallery to install the updated apps. They should work much better for you. Logging in should no longer require the domain to be prepended to the user name.
Please note, the Gallery has a new URL (although, the old URL will redirect): appgallery.services.xerox.com The process to log in has changed slightly. You should use your account email address, in place of your UserID. It is also recommended that you reset your password, if you have trouble logging in. If you don't recall your account email address, please send an message to customer support at email@example.com to request you log in information.
Once you are logged in to the Gallery, you will find the Office 365 and OneDrive apps under the Cloud Storage category. They have been renamed to Connect for Microsoft Office 365 and Connect for Microsoft OneDrive. They are now completely separate apps. The OneDrive app allows users to connect with either a Business or Personal account from the same app. The API determines what content to display based on the login information provided by the user. As I mentioned, the device is required to be at, or above, a specific SPAR level (go here to download the release: www.xerox.com/Office365andOneDriveFix). The app will check the device software when it is launched. If it detects that the device isn’t at the correct version of software, you will be prompted to upgrade your device.
We apologize for any inconvenience. There were changes, feature deprecation, on the Microsoft side that made the device update necessary.
I hope that this information is helpful. Please let us know if you have any trouble or additional questions.
Please, any news about this issue with app Print and Scan Office365???
We have new projects and customers are very interested in this app!!!
Thank you for letting us know about the error. We will investigate the cause.
In the meantime, please fee free to email us at: firstname.lastname@example.org
I have received your mail, but I can not reply, I received the following error "your message to email@example.com couldn't be delivered mailer was not found at xerox.com"
Please let me know, how I can send the required detalis to you.
Best regards, Peter
I have sent you a message via your email.
When you have some time, please take a look.
If you can share any information with us, we'll investigate and get back to you as soon as possible.
- we tried the username (i.e. mail address) and domain\username, domain/username, domain.eu\username, domain.eu/username, the username was our domain name and domain name.onmicrosoft.com. Unfortunately some of them was not working.
- my mail address is the registered mail address on this forum, we can exchange infomration containing personal information via mail.
But if I understand correctly this issue is a know issue for Xerox and the patch will be released in July?
Best regards, Peter
We have a solution that has been sent to QA. There were issues discovered during testing and we have found that to resolve one of them a Device side fix is required. The Device team is targeting a release in July that will include this fix.
Keep watching this forum. We will make an announcement when this is available.