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Peter Szabo New Member
New Member

Re: Login error into the Print and Scan for Office 365 App

Dear Madam/Sir,

 

- we tried the username (i.e. mail address) and domain\username, domain/username, domain.eu\username, domain.eu/username, the username was our domain name and domain name.onmicrosoft.com. Unfortunately some of them was not working.

- my mail address is the registered mail address on this forum, we can exchange infomration containing personal information via mail.

 

But if I understand correctly this issue is a know issue for Xerox and the patch will be released in July?

 

Best regards, Peter

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Xerox Employee XAS-Moderator
Xerox Employee

Re: Login error into the Print and Scan for Office 365 App

Hello, Peter. 

 

I have sent you a message via your email.  

When you have some time, please take a look. 

 

If you can share any information with us, we'll investigate and get back to you as soon as possible. 

 

Thank you, 

XAS Moderator

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Peter Szabo New Member
New Member

Re: Login error into the Print and Scan for Office 365 App

Dear Madam/Sir,

 

I have received your mail, but I can not reply, I received the following error "your message to mailer@xerox.com couldn't be delivered mailer was not found at xerox.com"

 

Please let me know, how I can send the required detalis to you.

 

Best regards, Peter

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Xerox Employee XAS-Moderator
Xerox Employee

Re: Login error into the Print and Scan for Office 365 App

Hello, Peter. 

 

Thank you for letting us know about the error.  We will investigate the cause. 

 

In the meantime, please fee free to email us at:  xerox.app.gallery.feedback@xerox.com

 

Thanks again!

XAS Moderator

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Xerox Analyst JuanA-Xerox
Xerox Analyst

Re: Login error into the Print and Scan for Office 365 App

Please, any news about this issue with app Print and Scan Office365???

We have new projects and customers are very interested in this app!!!

Regards

Juan

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Xerox Employee XAS-Moderator
Xerox Employee

Re: Login error into the Print and Scan for Office 365 App

Hello, Juan. 

Thank you for the message. 

Yes! We have updates to the Office 365 and OneDrive apps.  We just released the new apps, along with an update to the App Gallery, a couple weeks ago. The apps are using a new API and a device SPAR upgrade is require.  You should go to the Gallery to install the updated apps.  They should work much better for you.  Logging in should no longer require the domain to be prepended to the user name.  

Please note, the Gallery has a new URL (although, the old URL will redirect): appgallery.services.xerox.com   The process to log in has changed slightly.  You should use your account email address, in place of your UserID.  It is also recommended that you reset your password, if you have trouble logging in.   If you don't recall your account email address, please send an message to customer support at xerox.app.gallery.feedback@xerox.com  to request you log in information.

Once you are logged in to the Gallery, you will find the Office 365 and OneDrive apps under the Cloud Storage category.  They have been renamed to Connect for Microsoft Office 365 and Connect for Microsoft OneDrive.  They are now completely separate apps.  The OneDrive app allows users to connect with either a Business or Personal account from the same app.  The API determines what content to display based on the login information provided by the user.   As I mentioned, the device is required to be at, or above, a specific SPAR level (go here to download the release:  www.xerox.com/Office365andOneDriveFix).  The app will check the device software when it is launched. If it detects that the device isn’t at the correct version of software, you will be prompted to upgrade your device.  

We apologize for any inconvenience.  There were changes, feature deprecation, on the Microsoft side that made the device update necessary. 

I hope that this information is helpful.  Please let us know if you have any trouble or additional questions. 

Thank you, 

XAS Moderator

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