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New Member
New Member

Office 365 App

I cannot get this app to connect.  It prompts for 365 login with no issues, then goes to the scan/print screen and the top left has a spinning circle.

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7 Replies
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Xerox Employee
Xerox Employee

Re: Office 365 App

What device are you seeing the issue on and the software version? What version of Office 365 do you have? Do you have any other app like Google that is working?

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Xerox Employee
Xerox Employee

Re: Office 365 App

that circle is for getting your user name. how long did you wait?

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Xerox Employee
Xerox Employee

Re: Office 365 App

I have just been told this is a bug and we have pulled this new version of the app from the gallery. We will put the older app back in the gallery

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New Member
New Member

Re: Office 365 App

do you have an eta on the replacement?

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Valued Advisor
Valued Advisor

Re: Office 365 App

Since they pulled it from the app gallery and yours is unusable as it is, uninstall yours and go to the app gallery, if it is there to install, they already got the old version posted again and you will need to reinstall it fresh. Might as well give it a go now because you will have to eventually, worst case scenario would be that you won't be able to find it yet and won't be able to use the app that doesn't work when you want to.

But I just logged into App Gallery and it is there showing todays date, so it would seem they are done what they needed to do.

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Joe Arseneau
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Xerox Employee
Xerox Employee

Re: Office 365 App

The fix is scheduled for mid to late June.

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Xerox Employee
Xerox Employee

Re: Office 365 App

The app has been republsiehd into the gallery. please give it another try and let us know if the issue you were seeing has been fixed.

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