OneDrive App Issues

[XAS-Moderator]

Hello, Cathal. 

We did see the email. 

We have replied with some information, as well as some options to troubleshoot. 

Thanks! 

XAS Moderator

[CathalWilson]

Hi,

I replied yesterday via email. Customer gettinjg very impatient if you could get back to me as soon as you can it would be much appreciated.

Thanks.

[XAS-Moderator]

Hello. 

There could be a couple things happening here.  I've sent you a private message requesting some information about the user/device.  Once we have that information, we can check our logs for any associated messages. 

The customer should also check: 

- permissions on the OneDrive folders.  If they do not have the appropriate access the folders/files will not displays.    

- folders may not display if the folder name includes special characters (double quotes, angle brackets (< >), slashes (\ /), asterisk, colon, semi-colon or pipe).  Changing the folder name will allow it to display.

- Does the customer's company user Active Directory?  Currently, the apps do not support active directory authentication. 

Thank you, 

XAS Moderator

[CathalWilson]

Thanks for your reply, Yeah I figured this out recently while reading previous threads.

However when I log into the Office365 account, 'My sites' (OneDrive) is not populated and does not allow me to do anything, however 'My team Sites' (SharePoint) is populated and I can print/scan fine. Would there be any particaulr reason for this?

Just to note my own Xerox Office 365 account works perfectly fine on this App but the cuustomers Office 365 account is having this issue. Below is the format of their email I use to login.

Domain\office.365usr1@comapnyname.ie

Logs in fine just cant access OneDrive.

[XAS-Moderator]

Hello. 

I'm sorry to hear that you are having trouble logging into the app. 

I have a question for you.  

Are you using the Print and Scan to OneDrive app? 

If yes, this app is designed for Personal OneDrive account users.  You will need to login using a Personal OneDrive account. 

If you'd like to use your Business OneDrive account, try installing and using the Print and Scan for Office 365 app.  Once you have the app installed and have logged in, you should have an option to select between two folders.  My Sites and Team Sites.  The My Sites folder will connect to your Business OneDrive account.  The Team Sites folder will connect to SharePoint online (if your company has that set up). 

I hope that this information is helpful.  If you should have any additional questions, please don't hesitate to let me know. 

Thank you,

XAS Moderator

[CathalWilson]

Hi,

Having an issue with muliple customers no being able to access the Onedrive application, is there an ongoing issue? This has been tested on customers sites and it our own L2 lab in Xerox Ireland. It wont allow users login.

Any assistance would be greatly appreciated as we are under pressure to get this feature up and running.

Thanks

[Joe Arseneau]

Your version is actually significantly older.

When comparing ConnectKey version numbers to determine older/newer

1)ensure you only compare those that start with the same first 3 digits (073),

2) then look at the last 6 digits only.

New General release coming soon (because it was held): 073.xxx.075.34540 - 5=2015. 345=day 345 of the year. 40 is respin 4.

New SPAR release that just came out last week: 073.xxx.066.08210 - 6=2016. 082=day 82 of the year. 10 is respin 1.

073…534540

073…608210

608210 is a higher number than 534540.

The fixes and features that will be in the 073…5.34540 (general release) are also in 073…6.08210 (SPAR Release)

You have to go by version number and not posted dates since the General release takes a lot longer to go through testing than the spar releases

[John-AXADAD]

I have a WC7970, WC6655, and WC3655, all of which have the same software keyboard issue not showing up. We did hook up a standard USB keyboard into the 7970 and it works fine in place of the software version.

I read the statement earlier that said that the .066.08210 SPAR  will allow the app software keyboard to function. But all three of my machines are loaded with .075.34540, which is the version past 066.08210.

Am I correct in understanding that in order for the app to function correctly and get the software keyboard to function, I have to roll back a version??

If so, why didn't the latest versin include that fix?? 

[Joe Arseneau]

Longish answer:

They are as far as I know obtainable by just about anyone who works for Xerox, or is contracted to Xerox (Agencies, 3rd party analysts)

But since there are I think around 30,000 employees, I can assume only a few know where to look. Anyone who directly supports software on the machine in question certainly should have access, but then, the guy/girl working at the front desk at PARC probably has access, but as their job doesn't at all relate to support, or likely MFP's, would have no idea how to obtain the locations.

Short answer:

Maybe

[ChrisXOS]

Thanks for your reply Joe,

Ill make sure i store the links for future reference.

Do concessions of Xerox have access to SPAR releases?

Thanks again for all the help.