I have a customer that all of a sudden when they log into OneDrive it only shows existing documents and not any folders. This was not the case before so I assume something changed on their side but don't know what. Does anyone have any ideas?
The most possible reason is your files are hidden. Other factors might be some malware or virus attacking your disk and hiding or even deleting your files so that you won't see them in the folder. Some users also report that problems with compression tools can also cause your files to not be displayed HCA Rewards