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sue.nogler
MPS NextGen User

OneDrive not displaying folders

I have a customer that all of a sudden when they log into OneDrive it only shows existing documents and not any folders. This was not the case before so I assume something changed on their side but don't know what. Does anyone have any ideas?

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2 Replies
Simon148
Member
Member

Re: OneDrive not displaying folders

The most possible reason is your files are hidden. Other factors might be some malware or virus attacking your disk and hiding or even deleting your files so that you won't see them in the folder. Some users also report that problems with compression tools can also cause your files to not be displayed HCA Rewards

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sofialucas
New Member
New Member

Re: OneDrive not displaying folders

There can be many reasons like files are hidden or the malware attack. I suggest you  to signout the account from all devices once. Then unlink the pc from onedrive account. I hope, this will work, and if the problem doesn't solve after this. Please reinstall the onedrive application. If the problem doesn't solve even after this, they try contacting microsoft support

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