Print and Scan Office 365 will not accept password - Versalink C600

[XAS-Moderator · Accepted solution]

Hello. 

Thank you for the additional informaiton. 

Based on the OneDrive URL you have shared, it looks like you might be using a Personal OneDrive account.  If this is case, you might want to try the Print and Scan for OneDrive app instead of the Print and Scan for Office 365 app.  The Office 365 app connects with Business account.  The Print and Scan for OneDrive app was designed to connect with Personal OneDrive accounts.  Please give this a try and let us know how it goes.  

Now with that said, if the Print and Scan for OneDrive app does not resolve the issue, we can continue to investigate the Office 365 connection error of you.  We can determine if you are using a custom domain for you. We would just need to know the Sharepoint and/or OneDrive URL  that Office 365 uses.  To find the two URLs, log in to your Microsoft account (Go here: https://login.microsoftonline.com  and then enter your account email address and password.). Once logged in, click the Sharepoint icon.  Sharepoint will open in a new browser tab. Copy the URL out of the browser window.  It will look something similar to: xerox.sharepoint.com/_layouts/15/sharepoint.aspx.  Go back to the Microsoft Office Home tab and repeat for OneDrive.  The OneDrive URL will looks something like: xerox-my.sharepoint.com/personal/username/_layouts/15/onedrive.aspx.

Thank you, 

XAS Moderator

[buchach]

Hello - do not know if I use a custom domain or not or how I would know that - Whn I log into ONe Drive or into Office 365 I just use a simple userid (my email), and a password. The url after logging into OneDrive is the following: https://onedrive.live.com/?id=root&cid=D7EC629396375C4C

I do not appear to have a Sharepoint or at least do not use one

Thanks

[XAG Admin]

Hello,

It is probably the structure of the log in/account type that is causing your login issue instead of the password. Are you using an Office 365 account that has a custom domain?

If you are using the standard credentials provided by Office 365 (ie; username@onmicrosoft.com), the login should just require your credentials as you would enter them in a web browser.

If you are using an account with a custom domain, you will most likely need to provide the custom domain information in the login (domain\full username). The domain is typically the first part of the SharePoint online URL that you use (something like:  https://mydomain.sharepoint.com). 

If you'd like to share your SharePoint and OneDrive URLs and your user ID (account email address) with us,  we can help determine what the structure of your login should be.   

Thanks,

XAG Admin

[buchach]

Hello - after successfully installing the subject app on my C600, when I try to open the app,  I am asked for my email address and password as a login.     When I enter my correct and current Office 365 password, it will not accept it.    Is this a known problem or is the system asking me for a different password?   Thank you in advance