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Pontus New Member
New Member

Print and Scan for Google Drive - Authorization Failure

With my private email address ending in @gmail.com, there is no problem, the app works as intended on our copier (a C8055).

 

The problem is with an account from our companys domain. Our domain is under google servers. Dont ask me how it works but when you type in your email address you instantly are presented with a new screen from our servers. There we have our own user and password dialog.

 

When we type our emailaddress we get a second screen with two empty fields,  user and password, and login button.

 

Normally the login button is greyed out at first, but when you type something in both fields the login button is enabled, and you can press it, or the return key, and you are granted access.

 

This works very well on every other site i have come across, that present the "login with google account" button.

 

On the copier however, the login button never gets enabled and the screen is just stuck.

 

Is there something that can be fixed with an update of the app (we have ver 2.5) or is there something we can do differently on the copier?

 

Please advice.

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8 Replies
Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: Print and Scan for Google Drive - Authorization Failure

Try updating the firmware on the printer, I vaguely remember an issue with login screens in a previous release, that may be what you are seeing.

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Joe.
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Pontus New Member
New Member

Re: Print and Scan for Google Drive - Authorization Failure

I am a bit confused here. My current firmware is 100.002.028.05200.

 

The link in your post is "AltaLink_C8045_55_Software_Upgrade_100.002.038.10200.zip"  so I should probably upgrade.

It is from Apr 30 2018

 

But when I search Xerox support site for the copier, I find firmware "Xerox_AltaLink_C8045_C8055_Software_Upgrade_100.002.057.09609".

It is from Oct 9 2017(!)

 

Why is the old file showing up in my search? And why has it a higher version number (057)? And how did you find your file? And why isn't it named starting with Xerox.."

 

I should probably use the file you linked to, I just don't know how you found it, and the numbering scheme....

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Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: Print and Scan for Google Drive - Authorization Failure

But when I search Xerox support site for the copier, I find firmware "Xerox_AltaLink_C8045_C8055_Software_Upgrade_100.002.057.09609".

It is from Oct 9 2017(!)

What you see on the drivers pages of Xerox.com is always going to be the General release of firmware. It is never going to be the latest release.

 

Why is the old file showing up in my search? And why has it a higher version number (057)? And how did you find your file? And why isn't it named starting with Xerox.."

You probably did not search, you just went to the drivers page where as noted above, they/we list the General release firmware. As for the number, if you understand how Xerox engineers number them, the number isn't actually higher <see pic below>, As a Xerox employee, who is on the team that supports the printer itself, I have the links on my custom home page, but anyone can grab them by going to Xerox.com/security, look to the lower right under the Security Resources area and click on the Software release quick lookup table link. As for the name, probably just a different person named it.

 

Firmware decoding.png

 

I should probably use the file you linked to, I just don't know how you found it, and the numbering scheme....

You really should try it.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
Pontus New Member
New Member

Re: Print and Scan for Google Drive - Authorization Failure

Thank you for a very good explanation of xerox naming scheme. And for the firmware link.

 

Alas, the operation succeeded but the patient is still ill. :-(

 

Even after the upgrade I am still stuck when trying to authorize in the 'Print and scan for Google Drive' App. If the there is nothing that can be done (upgarde?) on Xerox part I will have to try and see if something can be done on our end. I don't have much influence of our login screen, and as I said it works with every other service using Google Login that I have come across.

 

Thank You anyway

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Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: Print and Scan for Google Drive - Authorization Failure

If you have a skilled network guy.....

 

Just go to EWS > Properties > Security > Logs > Network Troubleshooting and turn that on, then try to login, then stop and download the trace.

 

Capture.JPG

 

Open the trace in Wireshark and you should be able to view exactly what is happening, but it isn't exactly english ;-)

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
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Xerox Employee XAS-Moderator
Xerox Employee

Re: Print and Scan for Google Drive - Authorization Failure

Hello, Pontus. 

 

Please go ahead and give what Joe has outlined a try (Thank you, Joe!).  I have a question for you, though.  Is your company using G Suite?

 

I'm wondering, because currently, the apps cannot support G Suite solutions.  We have had requests to support similar solutions, but no work has been planned for the near future. 

 

I have passed this along to the Program team so that they are aware for future release planning.

Please feel free to check back here for any updates. 

 

Thank you, 

XAS Moderator 

Pontus New Member
New Member

Re: Print and Scan for Google Drive - Authorization Failure

We do use G Suite for our "Company" (entire city actually, alingsas.se).

 

It sounds like I have to wait for an update on your end then, not much use trying Joe's approach now.

 

Thanks anyway.

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Xerox Employee XAS-Moderator
Xerox Employee

Re: Print and Scan for Google Drive - Authorization Failure

You're welcome.  

 

We will post release announcement on this forum, so please check back here for updates on this feature. 

 

Thank you, 

XAS Moderator