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tapa
New Member
New Member

Print and Scan for Office 365 App

We have a school district looking to implement Print and Scan for Office 365 App.  We currently have it set on an Alta Linx C8135 on the latest firmware (also had the gen release).  We can log into the 365 account browse all the folders but when we send it all it does is sit on processing then times out.

Are there any rules needed in 365 or any specific ports for it to scan back?

 

Thanks

Tom

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6 Replies
XAG Admin
Moderator
Moderator

Re: Print and Scan for Office 365 App

Is only scan not working or does print not work either?

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tapa
New Member
New Member

Re: Print and Scan for Office 365 App

Same behavior. It will try to process spin for a bit then fail/timeout
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XAG Admin
Moderator
Moderator

Re: Print and Scan for Office 365 App

If you login to the device webpage and navigate to Properties > Apps > Printing > Printing Web Services there is a setting called "Allow Open Access to Job Information". Can you confirm that is enabled along with any other scan/print web services on that page. If it was disabled, please enable it and try scanning/printing again.

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tapa
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New Member

Re: Print and Scan for Office 365 App

It has been enabled for all testing
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XAG Admin
Moderator
Moderator

Re: Print and Scan for Office 365 App

Can you please grab a network trace and send to xerox.app.gallery.feedback@xerox.com
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tapa
New Member
New Member

Re: Print and Scan for Office 365 App

Any findings from the 2 trace logs?

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