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PrintByXerox App and Xerox Standard Accounting

I have a client who is using the free PrintByXerox app from the Xerox App Gallery on their Altalink C80xx machine. The machine is also set up with Xerox Standard Accounting. They used to be able to walk up to the machine, click the PrintByXerox app, enter in an accounting ID, log into the app, and release the print. They've used it this way successfully for a number of weeks. After coming back after a weekend, they are now getting an error sheet printed stating that the job was deleted due to invalid accounting ID. To their knowledge, nothing has changed on their network nor on the machine. We've tried different accounting IDs, upgraded the machine to latest software 103.002.020.23120 and removed and reinstalled the PrintByXerox app, setting IPP exception, and made sure that "Allow Open Access to Job Information" is enabled in the Printing Web Services settings.

I've also verified the same behaviour on another AltaLink C8055 with my own accounts and found another post on the Xerox support forum but it didn't really have a solution (see https://forum.support.xerox.com/t5/Xerox-App-Gallery/printbyXerox-and-Xerox-Standard-Accounting/m-p/... )

Hope someone might be able to clarify: Is the machine supposed to apply the logged in accounting ID to any print from any app? Does PrintByXerox app actually support the use of Xerox Standard Accounting?

Thanks!

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Re: PrintByXerox App and Xerox Standard Accounting

I have the exact same problem.  I am a Xerox agent analyst.  Our customer uses Xerox Standard Accounting, and the accounting codes work for every app except PrintbyXerox.  The user can access the app, but when he or she tries to print a document, the error sheet with the message "Invalid Accounting ID" prints out.

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Re: PrintByXerox App and Xerox Standard Accounting

Thank you for confirming that I'm not going crazy! Hahaha. I'm also with Xerox as a local field software and network support specialist.

Again, this client has been using the app along with Xerox Standard Accounting for a while but they're saying that it stopped working after a recent weekend.

Is there anyone on the forum here that can help us out? Was the app updated recently (can't find recent release notes)? Was there a backend change that has modified the behaviour?

Thanks!

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Re: PrintByXerox App and Xerox Standard Accounting

Checking in:

Can we please have a developer reach out/reply to this thread?!  Since the support for this app is only online (tried creating logs with 2nd level software support through the call centre and they directed me to this forum), I could really use a reply from someone in the dev team to confirm what is supported in this app.

Thank you!!!!

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Technical Escalation User
Technical Escalation User

Re: PrintByXerox App and Xerox Standard Accounting

The @PrintByXerox app is a subset of the functionality provided by the Xerox Workplace Cloud solution.  There was a recent change to Workplace Cloud to add a company account level setting to control whether of not jobs released via the App should use accounting code from the session or use what could already be included inside the job itself.  The default value for this new setting is to NOT user what's in the session.  This setting applies to all Xerox company accounts, include the PUBLIC account used for the free @PBX workflow (email submission with release using the @PBX Gallery App).  The Workplace Cloud team is looking at changing this setting for the PUBLIC account so that it behaves as it did prior to the deployment of the configuration setting.  We are hoping to rectify this shortly.

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Re: PrintByXerox App and Xerox Standard Accounting

Thank you for the reply! That makes a lot of sense. By chance, is there a date set for this change? Or is there a way to be notified when the change is released?

Thank you again for your help!

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