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Lucas Member
Member

PrintByXerox Double Keyboard

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Hi

I have 2 machines, 7855.

They both do the same.

When trying to login, it shows a double keyboard, I have to press the down arrow to remove the 2nd keyboard that I can enter the username and then again with the password.

The app is the latest version already.

Regardsdouble keyboard.JPG

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Moderator XAG Admin
Moderator

Re: PrintByXerox Double Keyboard

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Hi, Lucas.

Thank you for the post. 

The PrintByXerox team will take a look at this issue.

Can you share what firmware version is installed on each of the devices, please? 

Thank you,

XAS Moderator

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Lucas Member
Member

Re: PrintByXerox Double Keyboard

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Hi MOD

Got the one machine yesterday.

Last Successful Upgrade 2019 May 29 — 16:22:47

Version: 073.040.009.03700

Regards

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Lucas Member
Member

Re: PrintByXerox Double Keyboard

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Hi

Did a software upgrade.

Automatic upgrade didn't work. Can't get to the login part, after the ip address.

Did a manual one, even tho I got several saying the "patch is not intended for this software version" and "Software Upgrade Result: Failed".

After the upgrade the PrintByXerox is now correct.

Regards

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Moderator XAG Admin
Moderator

Re: PrintByXerox Double Keyboard

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Excellent!  That's great news, Lucas!

I'm so glad that everthing is working as expected now. 

Please let us know if you run into any trouble going forward or if you have any quesitons at all.

Thank you,

XAS Moderator

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