The fix was on the cloud backend and does not require any changes by the customer. I will send you a private message to follow up on the issue.
Who is actually managing this PrintByXerox service? I talked with 2 customer agents from Xerox and they kept revering us to our hardware supplier instead.
The @PrintByXerox app is part of the Xerox Workplace Cloud product. It's a subset of the functionality that is provided for free to encourage interest in the largert solution that supports desktop and mobile printinging, both follow-you and direct workflows, printer authentication and reporting.
You guys gotta communicate this with your the larger Customer Support team or whatever team is handling the chat. They were asking me instead about who is managing the PrintByXerox. That's just plain silly.