You guys gotta communicate this with your the larger Customer Support team or whatever team is handling the chat. They were asking me instead about who is managing the PrintByXerox. That's just plain silly.
The @PrintByXerox app is part of the Xerox Workplace Cloud product. It's a subset of the functionality that is provided for free to encourage interest in the largert solution that supports desktop and mobile printinging, both follow-you and direct workflows, printer authentication and reporting.
Who is actually managing this PrintByXerox service? I talked with 2 customer agents from Xerox and they kept revering us to our hardware supplier instead.
The fix was on the cloud backend and does not require any changes by the customer. I will send you a private message to follow up on the issue.
The fix has been made to the production environment. Please let us know if you are still experiencing any issues.
The problem as been identified and a fix is currently being tested. The outlook for getting this into the product environment (basically fixed for the field), is the morning of Nov. 2nd.
OK so it does sound like it may be a wider issue and at Xerox's end rather than ours. I updated the firmware for the machine and the App is on the most recent version available in the App Gallery. Very inconvenient as our customers use this service a lot and its a small part of our revenue.