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XMP_Admin
Xerox Employee
Xerox Employee

Re: PrintByXerox stuck on processing

The fix was on the cloud backend and does not require any changes by the customer.  I will send you a private message to follow up on the issue.

"Innovating how the world communicates, connects and works."
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Fisqa-BSE
New Member
New Member

Re: PrintByXerox stuck on processing

Who is actually managing this PrintByXerox service? I talked with 2 customer agents from Xerox and they kept revering us to our hardware supplier instead.

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XMP_Admin
Xerox Employee
Xerox Employee

Re: PrintByXerox stuck on processing

The @PrintByXerox app is part of the Xerox Workplace Cloud product.  It's a subset of the functionality that is provided for free to encourage interest in the largert solution that supports desktop and mobile printinging, both follow-you and direct workflows, printer authentication and reporting.

"Innovating how the world communicates, connects and works."
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Fisqa-BSE
New Member
New Member

Re: PrintByXerox stuck on processing

You guys gotta communicate this with your the larger Customer Support team or whatever team is handling the chat. They were asking me instead about who is managing the PrintByXerox. That's just plain silly.

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