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tony_smith@wrdsb.ca
New Member
New Member

PrintbyXerox.com - Error "An unexpected error occurred"

I have a number of users that wirelesly print via printbyXerox.com  a number of them get an error. They send a pdf to the cloud and receive a keycode form the cloud but when they access the App on the display and enter their code  the response is "Internal Server Error - An unexpected error occurred ".

 

This issue happens on all Xerox machines that we lease for a limited number of emplyees (485 machines)

How do I resolve this issue?

 

 

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2 Replies
tony_smith@wrdsb.ca
New Member
New Member

Re: PrintbyXerox.com - Error "An unexpected error occurred"

No reply, no help, Hmm
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XMP_Admin
Xerox Employee
Xerox Employee

Re: PrintbyXerox.com - Error "An unexpected error occurred"

Tony,

This issue will require some additional debugging.  Please submit a ticket through the below link so that the appropriate reasources can be assigned to investigate.

https://mas-support.corp.xerox.com/Support/Index.html

 

Regards,

XWS Admin

"Innovating how the world communicates, connects and works."
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