PrintbyXerox.com - Error "An unexpected error occurred"

[XMP_Admin]

Tony,

This issue will require some additional debugging.  Please submit a ticket through the below link so that the appropriate reasources can be assigned to investigate.

https://mas-support.corp.xerox.com/Support/Index.html

Regards,

XWS Admin

[tony_smith@wrdsb.ca]

No reply, no help, Hmm

[tony_smith@wrdsb.ca]

I have a number of users that wirelesly print via printbyXerox.com  a number of them get an error. They send a pdf to the cloud and receive a keycode form the cloud but when they access the App on the display and enter their code  the response is "Internal Server Error - An unexpected error occurred ".

This issue happens on all Xerox machines that we lease for a limited number of emplyees (485 machines)

How do I resolve this issue?