PrintbyXerox jpg image does not fit the page

[XAG Admin]

Hi, Gary. 

Have they tried printing their file directly to a printer without going through @PrintByXerox?  I'm just curious what the outcome was or would be if they try this. 

I've looked at the file and I think that they may need to modify their .jpg input file to allow full bleed (or no margins so that it will print to the edge of the paper). I tried this here and it worked for me.  Please note, I also saved my test file with the 11x17 dimensions.  Have they also tried this?

Thank you, 

XAG Admin

[GaryAXAEZC-AA]

Thanks for the reply. I have attached the jpg they are using. It is on a WorkCentre 7225 running software version 073.030.147.07400. They would prefer to use jpg files for their workflow. Thanks.

[XAG Admin]

Hi, Gary. 

Using the Auto Scale option worked for me (ie; it printed to the edge). I have a .pdf file that has content right up to the edge of the file and is set to a size of 11 x 17.  I've sent it to the printer and when Auto Scale is selected in the @PrintByXerox app, the output is an 11x17 doc with no margins at any edge.  

When using the Tabloid 11x17 option as the output Media Size, I do see the margins at the edge.

What device are you using?  Also, what firmware/software version is installed on it?  

What version of the @PrintByXerox app are you running on the device?  You can check the App version using Centreware IS.  Go to Properties -> Services -> Custom Services -> Weblet Management.   

If you'd like to share the file with me, I can see if I might be able to find a setting that will print the file as expected.

Thank you!

XAG Admin

[GaryAXAEZC-AA]

When using the print@printbyxerox App and sending a jpg files to print on 11x17, it prints out, but the image is not filing the page. It leaves about an 1 1/4" margin around the image. If I send it as a pdf, it does the same thing. The pdf size is 11x17, but when I pick 11x17 or automatic scale it does the same thing. Is there any setting that would correct this?