Printbyxerox not working

[XAS-Moderator]

Hi, Mark. 

Thank you for the follow up information.  That is fantastic news that the @PrintByXerox app is up and running now!

Please be sure to select "Accept Solution" for posts that resolve your issues.  This will help others with similar questions find the solution. 

Regarding the EIP proxy not picking up the Connectivity menu setting - -  Can you confirm if the 'Use settings for all protocols' option is unchecked on the Extensible Service Setup screen?  If it is, the Extensible Service HTTPs proxy with not pick up the Connectivity menu proxy setting.  It will remain as previously configured. In this configuration, the HTTP proxy should pickup the Connectivity page setting, however.  

I am glad that the @PrintByXerox connection issue is resolved. 

Thanks again!

[MarkAXAXWG-AA]

Checking connectivity was absolutely correct, however the Properties > Connectivity > Setup menu is not the only place to define a Proxy Server.  There is a separate Proxy Server setting in Properties > General Setup > Extensible Service Setup > Settings [tab].  Darlene's MFP  had an EIP Proxy Server enabled in that menu and configured with the IP of the 7855i.  I changed that setting to No Proxy and deselected the "Export password to Extensible Services" checkbox and tested through the app successfully. 

While the Connectivity > Setup > Proxy Server menu does specifically note that settings defined there will be used for Extensible Service Setup I have not found it to be the case.  When I enable a Proxy Server from the Connectivity menu on my office 7855i, the EIP Setup menu does not reflect the change.  The screen shot here shows the actual setup I used to enable Darlene to successfully use the @PrinyByXerox app.

[XAG Admin]

DBalestro, 

I just wanted to share a couple things.  

Can you install and try to launch one of the other Cloud apps (ie; Print and Scan for Dropbox)?  

If a network error is generated with the Dropbox app, then the issue could be the proxy setting. 

I'm guessing that you most likely do have access to the internet, but I'd like to poke at the Proxy item a bit.  When you use an Internet Explorer Browser on your PC while at work, do you need the proxy to be set to access external websites?  Here's how to check:  for IE: click the gear icon in the upper right hand corner, and go to Internet Options - > Connections -> LAN Settings.  If the LAN settings page has options checked and information populated, then you most likely require a Proxy to connect to external sites. If you uncheck anything on the LAN setting page, does connection to an external website fail?    If this is the cases, then you will need to configure the Proxy at your Devices (Properties-> Connectivity-> Setup and you will also need to Enable EIP Proxy - see the previous post).  Your local IT person should be able to tell you what to use as the Proxy address. 

Please keep us posted. 

Thanks!

[Joe Arseneau]

Assuming the firmware was updated I would think a firewall is all that would be left to discover since email works (assuming the email server is not already on your LAN) and the app gallery works.

At this point it seems a Wireshark trace of an attempt will be needed to troubleshoot further.

[DBALESTRO]

OK, I've entered my standard Xerox accounting password and I''m getting the screen you said I'd get if we didn't have access to the internet....but we do have access to the internet because we can email anyone from the machine and when I test smart esolutions I get a successful comunication with Xerox

We have checked gateway numbers and tried your numbers 8.8.8.8 as well - also we have no proxy server.

What am I missing?

[Joe Arseneau]

That is Xerox Standard Accounting, not @PrintByXerox.

You need to put in the code used to do prints/copies. EIP functions, because the printer has no idea what the EIP app does, will always prompt for a XSA user if XSA is enabled.

[DBALESTRO]

I have had assistance and updated the software to the version you noted:

073.040.126.28110

This did not help

Here is what I see when I hit the print by xerox button - NOTE: NO VERSION IN UPPER RIGHT CORNER LIKE ON YOURS

 

this is what I get when I enter my email address:

We have registered numerous email addresses -

onlybonjovi@aol.com

booksthatbalance@yahoo.com

oesanalyst@stny.rr.com

All of the above addresses work on the XEROX MOBILE PRINT CLOUD WEBSITE - none work at the Copier.

[XAS-Moderator]

DBalestro, 

A screen shot of the screen and the error message that is being generated would help us troubleshoot the issue.  

If you have access to a mobile device (smart phone, iPad, tablet, etc..) that has a camera, could you capture a screen shot of the @PrintByXerox screen and error on the device LUI?

Also, if you ould share the User ID that you're attempting to log in with, we might be able to check the account information from our end.  If you'd rather share this information privately, I think that you can do that through this forum.  Or you can email:  xerox.app.gallery.feedback@xerox.com

Thank you!

[Joe Arseneau]

If your IT dept / or manager doesn't let you update the printer firmware then I can't help you at all then. They will need to work on it themselves. But if they don't allow security updates I would not think they want the machine on the Internet anyway.

You don't have a cell phone with a camera?

[DBALESTRO]

Our machine does not allow for software upgrades - so I was not able to update the firmware.

Also, I do not know how to get a screen grab or picture to you of the print by xerox screen.