cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Member
New Member

Proofreader app has an internal server error after a document is scanned.

I have a Altalink C8045 at firmware version 101.002.089.22600. The app loads up correctly but when I scan a document there is an "internal server error" message that shows up at the bottom of the screen.

0 Kudos
4 Replies
Highlighted
Xerox Employee
Xerox Employee

Re: Proofreader app has an internal server error after a document is scanned.

Could you please be a little more specific. What are the recreation steps? What did you have as settings.

0 Kudos
Highlighted
Xerox Employee
Xerox Employee

Re: Proofreader app has an internal server error after a document is scanned.

could you please send me thorugh the private message your user name so we can look into this issue?

0 Kudos
Highlighted
New Member
New Member

Re: Proofreader app has an internal server error after a document is scanned.

I'm not sure what changed over the Thanksgiving weekend but now Proofreader is working. It is properly printing out the reports of whatever document I scan now. What happened when I first created the account was everything was set to default and I would get the "internal server error" even when I tried just using one option at a time. Thank you for your help.
0 Kudos
Highlighted
Xerox Employee
Xerox Employee

Re: Proofreader app has an internal server error after a document is scanned.

well glad it is fixed and thanks for letting us know.

0 Kudos