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New Member
New Member

Receiving a Connection Error after installing a trial version of the redaction app

The following error occurrs on all devices - The server has closed the connection unexpectedly.  Please contact the local system adminstrator to check the status of the server.  This is for the redaction app.  all other apps are functioning.

Thanks.

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Moderator
Moderator

Re: Receiving a Connection Error after installing a trial version of the redaction app

Hi,

Can you please post a screenshot of the error message if possible? Also, what model device are you using?

Thanks!
XAG Admin
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New Member
New Member

Re: Receiving a Connection Error after installing a trial version of the redaction app

IMG_2372.jpg

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Xerox Employee
Xerox Employee

Re: Receiving a Connection Error after installing a trial version of the redaction app

What version of software is your versalink running? Do you happen to have another device a ConnectKey or an AltaLink to see if it works there?

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New Member
New Member

Re: Receiving a Connection Error after installing a trial version of the redaction app

I will double check the software levels, but it does not work on our AltaLinks either.  

DD

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Xerox Employee
Xerox Employee

Re: Receiving a Connection Error after installing a trial version of the redaction app

Thanks. Are you seeing this with any other apps from the gallery?

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New Member
New Member

Re: Receiving a Connection Error after installing a trial version of the redaction app

We are not seeing problems with any other apps.  

Software levels  C8045 - 100.002.058.22800

C7025 - 57.43.1

 

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Xerox Employee
Xerox Employee

Re: Receiving a Connection Error after installing a trial version of the redaction app

Thanks for the information. Have you checked your DNS to verfiy that it is setup correctly? If your DNS is setup then we suggest that you contact the support of the app. Here is the link: https://www.xeroxautoredaction.com/contact/

 

 

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