Receiving a Connection Error after installing a trial version of the redaction app

[XAS-Moderator]

Thanks for the information. Have you checked your DNS to verfiy that it is setup correctly? If your DNS is setup then we suggest that you contact the support of the app. Here is the link: https://www.xeroxautoredaction.com/contact/

[ESI_Solutions]

We are not seeing problems with any other apps.  

Software levels  C8045 - 100.002.058.22800

C7025 - 57.43.1

[XAS-Moderator]

Thanks. Are you seeing this with any other apps from the gallery?

[ESI_Solutions]

I will double check the software levels, but it does not work on our AltaLinks either.  

DD

[XAS-Moderator]

What version of software is your versalink running? Do you happen to have another device a ConnectKey or an AltaLink to see if it works there?

[ESI_Solutions]

[XAG Admin]

Hi,

Can you please post a screenshot of the error message if possible? Also, what model device are you using?

Thanks!
XAG Admin

[ESI_Solutions]

The following error occurrs on all devices - The server has closed the connection unexpectedly.  Please contact the local system adminstrator to check the status of the server.  This is for the redaction app.  all other apps are functioning.

Thanks.