Salesforce app does not open

[Ayori]

I have an Altalink C8045 at firmware version 101.002.089.22600. The Salesforce app stays stuck on the loading screen for a few minutes then there is a message saying "Variables not defined. Machine must be restarted." Sometimes I also get a message saying "The script on this page appears to have a problem. Do you want to stop the script?" Whether I select yes or no the app force closes itself regardless.

[XAS-Moderator]

Thank you for bringing this to our attention. We are currently investigating the issue and will get back to you as soon as we can.

Thanks

[XAS-Moderator]

Do you happen to have SSO enabled on the device or had it enabled on the device?

[XAS-Moderator]

Please give the app another try. I was informed by development that they put in a fix that might fix the issue you are seeing. Please let us know.

Thanks

[Ayori]

Hello,

SSO is not enabled and after I restarted the copier I still get the same message, "Variables not defined. Machine must be restarted."

[XAS-Moderator]

sent to the developers and they put in a fix. Please give it another try and let me know if it fixed your issue.

[Ayori]

Hello,
The app now loads and I was able to sign in using the free trial account I created on Salesforce's website. However, now after I sign in on the copier, I get a message saying "Missing refresh Token" then after I try to select the scan or print option, I get a message saying "You are not currently logged into Salesforce". The app version is 18-11-06.1

[XAS-Moderator]

The app does not work with a Salesforce free trial account. That is the correct error message

[Ayori]

Oh, ok. I'll work on getting a real salesforce account, in the meantime I believe everything should be working fine now. Thank you for all your help.