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Scan to Cloud Email Issues

The application scans and completes scan with no error.  Have attempted with several different email addresses with none being delivered.Have also tried different Xerox machines with same issue. Please let me know how I can get this resolved. 

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6 Replies
Xerox Analyst JuanC-Xerox
Xerox Analyst

Re: Scan to Cloud Email Issues

I have the same issue from multiple machines in my lab, all of them in the Xerox internal network.

Network traces show how the model communicates with the remote server and the data is accepted. The recipients never get any emails from the Cloud service, as the original poster indicates.

My guess is that there's a problem with the email server that relays the jobs to the specified Email addresses.

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beckyclarkfl New Member
New Member

Re: Scan to Cloud Email Issues

I'm having the same problem and it started yesterday, 9/11. How can this be fixed?

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Xerox Employee XAS-Moderator
Xerox Employee

Re: Scan to Cloud Email Issues

currently working the issue and hope to have it resolved shortly.

eddie442 New Member
New Member

Re: Scan to Cloud Email Issues

Just wanted to find out if this is still an issue...

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buncejon New Member
New Member

Re: Scan to Cloud Email Issues

This is now fixed on my machines!

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Moderator XAG Admin
Moderator

Re: Scan to Cloud Email Issues

This issue should now be resolved.

Thanks,
XAG Admin
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