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Scan to Cloud Email Issues

The application scans and completes scan with no error.  Have attempted with several different email addresses with none being delivered.Have also tried different Xerox machines with same issue. Please let me know how I can get this resolved. 

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8 Replies
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Xerox Analyst
Xerox Analyst

Re: Scan to Cloud Email Issues

I have the same issue from multiple machines in my lab, all of them in the Xerox internal network.

Network traces show how the model communicates with the remote server and the data is accepted. The recipients never get any emails from the Cloud service, as the original poster indicates.

My guess is that there's a problem with the email server that relays the jobs to the specified Email addresses.

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New Member
New Member

Re: Scan to Cloud Email Issues

I'm having the same problem and it started yesterday, 9/11. How can this be fixed?

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Xerox Employee
Xerox Employee

Re: Scan to Cloud Email Issues

currently working the issue and hope to have it resolved shortly.

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New Member
New Member

Re: Scan to Cloud Email Issues

Just wanted to find out if this is still an issue...

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New Member
New Member

Re: Scan to Cloud Email Issues

This is now fixed on my machines!

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Moderator
Moderator

Re: Scan to Cloud Email Issues

This issue should now be resolved.

Thanks,
XAG Admin
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New Member
New Member

Re: Scan to Cloud Email Issues

Dear Admin,

It looks like we have an issue with Scan to Cloud Email App again. Could you please advice when the issue will be resolved?

Could you please also advice for how long customers' emails stays in the Cloud? Do we delete them immediately after the email has been sent?

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Xerox Employee
Xerox Employee

Re: Scan to Cloud Email Issues

Please give it another try. We published a new version of the gallery and you might have caught it during the deployment.

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