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Member
Member

Scan to Cloud Email issues

The Scan to Cloud Email app worked fine on my B605s for the longest time, now they say an EIP web service is not enabled on all of my printers, but they are all turned on. I tried uninstalling the app and reinstaling it and now the app says it cannot connent to the network. I restarted it a few times for good messure, but no luck there. The only change we did recently was update the firmware to 33.50.71.

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9 Replies
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Analyst Nation Moderator
Analyst Nation Moderator

Re: Scan to Cloud Email issues

Try upgrading to the latest firmware which is here

Then launch app gallery and do any updates that it shows, reboot and retry Scan to Cloud

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Joe
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Member
Member

Re: Scan to Cloud Email issues

Finished the update, app gallery didn't have any updates to do. 

Still have the same problem.

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Xerox Employee
Xerox Employee

Re: Scan to Cloud Email issues

Do you have any other apps on the device that you can attempt to open to see if you get the no network issue?

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Member
Member

Re: Scan to Cloud Email issues

Yes, the Xerox App gallery. It seems to be connecting to the network again but still gets the EIP web service is not enabled, even though all of the ones listed are turned on, all the web ones are on, not just the ones it asks for as well. 

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Xerox Employee
Xerox Employee

Re: Scan to Cloud Email issues

unfortunately that is like a generic message. Do you happen to have proxy on? If not could you please check to make sure it is turn off in both locations:

CWIS -> Apps -> EIP Setting

CWIS -> Connectivity-> HTTP

It might be that we will have to setup a webex to look at the setting of your device to see what it could be.

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Member
Member

Re: Scan to Cloud Email issues

The proxy is turned off at both loacations. 

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Xerox Employee
Xerox Employee

Re: Scan to Cloud Email issues

could you please give it another try. I know that a fix was put in last week. if it is still happening we will have to setup a webex to have a look at what you are seeing.

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Member
Member

Re: Scan to Cloud Email issues

Hello, it is still giving the same error message. 

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Xerox Employee
Xerox Employee

Re: Scan to Cloud Email issues

Sent you a message. We will need to setup a webex meeting so we can have a look at the device to see what might be causing the problem.

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