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Eastcoastrob
FreeFlow User

Share Patient Information

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App throws an error when opened. All other apps work fine.

 Kno2 App.png

 

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8 Replies
Xerox Employee XAS-Moderator
Xerox Employee

Re: Share Patient Information

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Hi, EastCoastRob. 

Thanks for the message. 

From the error message it looks like that's an older, 8th Gen version of the app.  There is a newer version of the app in the App Gallery (https://appgallery.services.xerox.com). Could you install the newer version of the app and give it a try, please?  

If you still cannot launch/connect with the app after that, please let me know and we'll investigate futher.  

Thank you, 

XAS Moderator

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Eastcoastrob
FreeFlow User

Re: Share Patient Information

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I've escalated this to engineering and they're working on it. Thanks.

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Xerox Employee XAS-Moderator
Xerox Employee

Re: Share Patient Information

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Ok.  Thanks, EastCoastRob. 

Please let me know if we can help in any way. 

I'd be interested to hear what the resolution is, when you find it.  Would you mind sharing?

Thanks again!

XAS Moderator

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Eastcoastrob
FreeFlow User

Re: Share Patient Information

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Nicole Wehner is working it.

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Xerox Employee XAS-Moderator
Xerox Employee

Re: Share Patient Information

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Hello, EastCoastRob. 

Thank you for the update.  She is working on it. 

We will re-post when we have information to share. 

Thanks again!

XAS Moderator

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Moderator XAG Admin
Moderator

Re: Share Patient Information

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Hello, EastCoastRob. 

I just heard that this issue is now resolved.  When you have some time, please give the Share Patient Information app another try.  Could please let us know if you are still having issues accessing the app? 

Thank you, 

XAS Moderator

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Eastcoastrob
FreeFlow User

Re: Share Patient Information

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All good thanks.

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Highlighted
Xerox Employee XAS-Moderator
Xerox Employee

Re: Share Patient Information

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That's great news! 

I'm glad that the app is working again. 

Please let us know if you have any future questions or concerns.  We're happy help. 

Thank you, 

XAS Moderator

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