Translation App

[Glenn-vertex xerox]

Trying to install the translation app on our 7835. Message says unable to authenticate user

[Joe053204-hcl]

As a paid 3rd party app it has it's own support team.

Please email for support to contact@xeroxtranslates.com

You can log in to their webpage just to verify your account before you contact them

Xerox® Easy Translator Service is owned and operated by ABBYY USA Software House, Inc. and its suppliers. ABBYY USA Software House, Inc. is a Xerox® Trademark Licensee. Xerox® is a trademark of the Xerox Corporation, used under license.

[XAG Admin]

Hi, Glenn. 

If the error is occurring when attempting to install the app using the Web Portal, then it sounds like the Device credentials may not be correct.  Please check that the 7835 device username and password are correct.  After  you check the device credentials, try to re-install the app. 

Thanks!

[stelnvin]

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@Joe053204-hcl wrote:

As a paid 3rd party app it has it's own support team.

Please email for support to contact@xeroxtranslates.com

You can log in to their webpage just to verify your account before you contact them

Xerox® Easy Translator Service is owned and operated by ABBYY USA Software House, Inc. and its suppliers. ABBYY USA Software House, Inc. is a Xerox® Trademark Licensee. Xerox® is a trademark of the Xerox Corporation, used under license.

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Thanks. Its working.

[XAS-Moderator]

Thank  you, Joe!

Hi, Stelnvin. 

I am so glad that the App is working!  

Please let us know is you have any future support needs. 

Thank you, 

XAS Moderator