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New Member
New Member

Unable to verify account, cant login

I am trying to login to my Gallary but it says I need to verify my account but never sends a verification email. I am looking to make purchases of apps and cant do.

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5 Replies
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Xerox Employee
Xerox Employee

Re: Unable to verify account, cant login

Did you receive a welcome letter? If so inside the letter there is a verify account button that you need to select. If you didn't receive the letter or it has been a long time since you received the letter try doing a reset password. If you send a private message with the email that you use for the account, i can check to see if the email was sent to you.

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New Member
New Member

Re: Unable to verify account, cant login

I am able to reset my password but after I do so, it prompts me to Verify my account again and says that I am unable to login?

It says that it is sending me a verifcation link and the verification link never comes. I have reset my password several times. daniel@gvmortgage.com

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Xerox Employee
Xerox Employee

Re: Unable to verify account, cant login

If you don't have any apps yet the easiest way to fix is to delete your account and start over. If you have a lot of apps then we will have to look to get a special script done to fix it.

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New Member
New Member

Re: Unable to verify account, cant login

How do I delete the account?

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Xerox Employee
Xerox Employee

Re: Unable to verify account, cant login

I can delete it if you want

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