Uploaded app cannot be opened from VersaLink machine

[XAG Admin · Accepted solution]

Hi, GavinL. 

Sorry for the delay. 

I have sent you an email with additional information.  I hope that what I've shared has been helpful. 

Please post back here if additional questions come up. 

Thank you, 

XAS Moderator

[XAS-Moderator]

Hi, GavinL.

Thank you for the message.

I think that this might be something that we know about.  Let me gather some information and I will contact you with additional details.

Thank you,

XAS Moderator

[GAVINL]

Hi, There:

           We have a VersaLink C405 and a WorkCentre in our place. After we uploaded an app to App Gallery and install on both machine. It can only be opened from WorkCentre. VersaLink will just give a blank white screen and stays it. The software of VeraLink has been updated to 68.31.81 and all possible options are enabled in the machine setting. Can anyone give a suggestion about it?

thank you su much