User is locked. Reset Password loop.

[XAG Admin]

Hello, David, Would you mind sending your account email address privately? Please send the information to: xerox.app.gallery.feedback@xerox.com As soon as we have the information, we can check the reason for the account being locked and perhaps clear the issue for you. Thank you!

[David195973-ASP]

This regards @PrintByXerox version 3.1.11. At the UI, pressing @PrintByXerox (aka Xerox Mobile Cloud Print), I forgot my password, so initiated the Forgot Password button. This process sends a link to my e-mail. I click on it and provide a new password. Then, when I try to login at the UI, the message "User is Locked. Please Reset Password." appears. When I try to login via the web at https://xmpc.services.xerox.com/Login, I receive a similar message, beginning with "User Authentication failed. User is locked. Please reset password." But resetting the password again takes me round robin back through the same failed login.