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Xerox NAAO Analyst Paul323702-XRXN
Xerox NAAO Analyst

VersaLink C405 & App Gallery App

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My VersaLink C405 - App Gallery App - after entering known good credentials, the app comes back and says "Please exit and re-open app". Any reason why the App Gallery app may have isues on the VersaLink C405. Other apps like DropBox work fine.

Thank you.

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14 Replies
Jbowman New Member
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Re: VersaLink C405 & App Gallery App

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I am having the same problem.  Thought it might be the version so I uploaded the latest from App Studio (1.2).  Still doesn't work.  Continues to give the same message "Please exit and re-open app".  Any assistance will be appreciated.

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Moderator XAG Admin
Moderator

Re: VersaLink C405 & App Gallery App

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Hello. 

 

Can you tell me when the message displays?  

Do you launch the app, login and then after the wait cursor spins for a little bit, the message displays? 

 

This could be due to the date and time setting being off on the device.  Check the device date and time setting to be sure that it is set to the current date and time.  Also, check the time zone setting.  If the time zone is not accurate, this can cause similar issues as well. 

 

Please post back and let us know if this solved the issue. 

Thanks!

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Phil_EFSL New Member
New Member

Re: VersaLink C405 & App Gallery App

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I'm having what may be a related problem. I don't have an existing app account so used the option on the printer to 'request an account'. After entering the details I received the response "The App Gallery Server could not be found or is unavailable”

 

I’ve already updated to the latest software, so I know there’s a good internet connection to the printer.

The user manual suggests I should also be able to request an account via the Embedded Web Server, but I can’t see an option that would allow me to do that.

 

Phil

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Phil_EFSL New Member
New Member

Re: VersaLink C405 & App Gallery App

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Moderator XAG Admin
Moderator

Re: VersaLink C405 & App Gallery App

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Hi Phil, 

 

Please try creating an account from Xerox App Gallery web portal: https://appgallery.external.xerox.com/xerox_app_gallery

(Select "Log In" and then select "Create Account")

 

Then go back to the device and try to login again using your new account. If this does not solve the problem, please post again and we can investigate further. 

 

Thanks!

XAG Admin

Phil_EFSL New Member
New Member

Re: VersaLink C405 & App Gallery App

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Thanks - I've created an account and activated it. I can log in to the webpage from my PC, but get the same error message when I try to use those credentials on the printer. i.e. app server cant be found or unavailable

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Moderator XAG Admin
Moderator

Re: VersaLink C405 & App Gallery App

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Hi, Phil. 

 

This message could be generated if the Proxy is not set up or isn't set properly on the device.  

 

There are two places in the Device's CWIS webpage where the proxy should be set: 

Log in as the device Admin

Select the Connectivity menu option

Select HTTP

Make sure that the Proxy Server is On and the proxy settings are configured properly 

Click Ok

 

Then select the Apps menu item

Select the EIP option near the upper right of the screen 

Turn on the 'Use Device Proxy Server' option

It will automatically pick up the Proxy settings that were just configured in the steps above. 

 

You shouldn't have to, but to be on the safe side, reboot tne device.

Now you should be able to launch and log into the App Gallery App at the device.  

 

If you are still experiencing the 'server can't be found' error or if any other errors occur. Please post back here and we will look into the issue.   

 

Also, please let us know if this solved the problem.  This might be the resolution for other folks that may be experiencing the same error. 

 

Thank you!

 

 

 

 

Moderator XAG Admin
Moderator

Re: VersaLink C405 & App Gallery App

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Paul and Jbowman. 

 

There is one other item that may generate the message and behavior that you are experiencing with the app. 

 

Please check to be sure that the Security Certificates are installed and Vertify Server Certificates is enabled. 

Here's how to check the Certificates: 

Using the device CWIS page

Log in as the device Admin

Select the System menu option

Select Security

Select the Security Certificates option

On the popup, select Trusted Root CA Certificates.  Certificates should display on the screen. 

Select Intermediate CA Certificates from the dropdown list.  Certificates should display on the screen for this options as well. 

 

If there aren't any certificates installed, please go here and download the certificate bundle:  

https://appstudio.external.xerox.com/app_studio/certs/XeroxSolutions-CertificateBundle.p7b

 

Now go back to the device CWIS page.  

On the Trusted Root CA Certificates screen, select the Import button

Click the Select button.  

Search for and select the certificate bundle that was just downloaded

Select the Import button

Certificates should now populate on both the Trused Root and Intermediate Certificates screens.

 

After the certificates are installed, select the Apps menu option

Select EIP Settings 

Enable the Vertify Server Certificates options

 

Now go back and try the App Gallery App at the device.  

Please let me know if the issue has not been resolved and the App is still displaying the error message.  We will continue to investigate the issue. 

 

Thank you!

 

 

Phil_EFSL New Member
New Member

Re: VersaLink C405 & App Gallery App

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Apologies for the delay in responding. I'd had a chat with support over the phone trying to solve an issue when printing via usb. They advised there was a known issue with App Galery and C405, so I let it slide and didn't check back here.

 

I don't use a proxy server in my set up, so on the connectivity option I set the proxy to OFF (Was ON with Automatic settings)

Also, there doesn't seem to be an option to set HTTP, only HTTPS (which is set to ON).

 

I may be being dumb, but I couldn't find the EIP option. On the home menu I don't have an Apps option, only the App galery, which didn't offer an EIS option. Under Device just above connectivity there is an apps menu item, but all that is available if I select that is Address Book/Email/Fax/Scan To. nothing top right or mentioning EIP. Am I looking in the wrong place?

 

I tried after the proxy setting change and a rebout but the same error.

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