When I checked, both the Trused Root and Intermediate Certificates screens were devoid of certificates.
After importing the certificates they then showed up.
I've made the changes suggested in EIP settings, including the one from the previous post re Proxy settings (since I dont use a proxy I set this to OFF).
After a reboot I still get the same error unfortunately.
Note: When I log into the CWIS page I always got a certificate error warning, and even after uploading the certificate pack I still get this error. I don't think its related, but thought I'd mention it in case...
If you do not require a proxy, the proxy will need to be turned off in both locations. Did you turn the proxy off in both places?
CWIS > Connectivity > HTTP > Proxy Server should be toggled OFF
CWIS > Apps > EIP Settings > Use Device Proxy Server should be toggled OFF
Another thing to check are the DNS Settings.
CWIS > Connectivity > Ethernet > Select Edit under the DNS section
These settings should be setup and correct for your location.
You may need to restart the device again if you change either of these settings.
Also, if there is another app on your device (Print and Scan to Google Drive, OneDrive or Dropbox) try and launch one of those apps and let us know if those apps work or not. Or, if you have another device available to you it would be helpful to see if the Xerox App Gallery App works on that device.
Proxy was off in both locations.
I turned off HTTPS and added the DNS settings from my router (I didn't think these needed to be se on each device if they're set in the router/modem as I don't need to set DNS on individual PCs on the network)
Restarted and tried and hey presto it sprung into life so is now working.
So in summary, for anyone who needs to fix the same issue:
Set Proxy in Connectivity and in Apps EIS
Ensure security certificates are loaded
turn off HTTPS (not sure if this is necessary)
THanks for all your help.
That's great news!
I'm glad that everything is working now.
Thank you for the recap and reply with the solution for other folks to try!