I'm having what may be a related problem. I don't have an existing app account so used the option on the printer to 'request an account'. After entering the details I received the response "The App Gallery Server could not be found or is unavailable”
I’ve already updated to the latest software, so I know there’s a good internet connection to the printer.
The user manual suggests I should also be able to request an account via the Embedded Web Server, but I can’t see an option that would allow me to do that.
Can you tell me when the message displays?
Do you launch the app, login and then after the wait cursor spins for a little bit, the message displays?
This could be due to the date and time setting being off on the device. Check the device date and time setting to be sure that it is set to the current date and time. Also, check the time zone setting. If the time zone is not accurate, this can cause similar issues as well.
Please post back and let us know if this solved the issue.
I am having the same problem. Thought it might be the version so I uploaded the latest from App Studio (1.2). Still doesn't work. Continues to give the same message "Please exit and re-open app". Any assistance will be appreciated.
My VersaLink C405 - App Gallery App - after entering known good credentials, the app comes back and says "Please exit and re-open app". Any reason why the App Gallery app may have isues on the VersaLink C405. Other apps like DropBox work fine.
Solved! Go to Solution.