VersaLink C7025 unable to reinstall XMedius Cloud Fax app

[CherylO-Xerox]

Hi MRCAnalyst,

Thanks for posting this information.  I am sure it will others in the future.  

[MRCAnalyst · Accepted solution]

With the help of Xerox support this is resolved. The machine had the SOAP protocol disabled and that caused our apps to not function correctly. Re-enabling SOAP fixed it.

[MRCAnalyst]

Machine: Xerox VersaLink C7025

System Software: 57.61.23

Issue: Unable to install EIP apps via browser or from the AppGallery app on the panel.

Full Details: I was engaged to help a customer that was unable to successfully use the XMedius CloudFax app that they purchased a long time ago. I removed the app and I was unable to successfully reinstall it. Reinstalling the app via the App Gallery on the VersaLink produces the following error.

Likewise trying to install the app via browser, from a browser that had EWS open in another tab, produces this error.

I had a technician do a system initialization and we setup the machine from scratch without a clone file. I was able to install XMedius early last week following that and it was working as expected. This morning the cusotmer let me know that XMedius was hanging at a white screen when launching XMedius and after removing it I'm met with these same 2 errors again trying to reinstall it.

I have toggled the setting that it says is not enabled off and on and I have even tested it with that setting intentionally set to off. Same result every time. I used the EIP Healthcheck tool and verified that EIP services are reporting as enabled. At this point I'm at a loss as to why this machine might keep developing this issue and regularly initializing it through service mode isn't a good solution.

Please let me know if you have any suggestions.