cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
FreeFlow User

VersaLink C7025 unable to reinstall XMedius Cloud Fax app

Jump to solution

Machine: Xerox VersaLink C7025

System Software: 57.61.23

Issue: Unable to install EIP apps via browser or from the AppGallery app on the panel.

Full Details: I was engaged to help a customer that was unable to successfully use the XMedius CloudFax app that they purchased a long time ago. I removed the app and I was unable to successfully reinstall it. Reinstalling the app via the App Gallery on the VersaLink produces the following error.EIP Error Message.JPG

 

 

 

 

Likewise trying to install the app via browser, from a browser that had EWS open in another tab, produces this error.

App Gallery Webpage Error.JPG

 

 

 

 

 

 

 

 

 

I had a technician do a system initialization and we setup the machine from scratch without a clone file. I was able to install XMedius early last week following that and it was working as expected. This morning the cusotmer let me know that XMedius was hanging at a white screen when launching XMedius and after removing it I'm met with these same 2 errors again trying to reinstall it.

I have toggled the setting that it says is not enabled off and on and I have even tested it with that setting intentionally set to off. Same result every time. I used the EIP Healthcheck tool and verified that EIP services are reporting as enabled. At this point I'm at a loss as to why this machine might keep developing this issue and regularly initializing it through service mode isn't a good solution.

 

Please let me know if you have any suggestions.

0 Kudos
2 Replies
Highlighted
FreeFlow User

Re: VersaLink C7025 unable to reinstall XMedius Cloud Fax app

Jump to solution

With the help of Xerox support this is resolved. The machine had the SOAP protocol disabled and that caused our apps to not function correctly. Re-enabling SOAP fixed it.

Highlighted
Community Manager
Community Manager

Re: VersaLink C7025 unable to reinstall XMedius Cloud Fax app

Jump to solution

Hi MRCAnalyst,

Thanks for posting this information.  I am sure it will others in the future.  

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

0 Kudos